Customer Service Representative - State Farm Agent Team Member

Margieparker; Towson (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Margieparker in Towson, Maryland, is seeking a Customer Service Rep to generate exceptional client experiences and enhance career growth within a successful insurance agency. The ideal candidate will demonstrate outstanding customer service, attention to detail, and a proactive attitude in resolving inquiries.

Join our vibrant company culture that values teamwork and personal development, where daily collaboration and support foster a positive work environment. This position offers flexible scheduling and numerous benefits, providing ample opportunity for internal advancement.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service skills

Excellent communication skills

Proactive problem-solving

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development
• Health insurance
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Role Description

As a Customer Service Rep with State Farm - Margie Parker/Lauren Campbell, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Company Culture

Our office prides ourselves on cultivating a vibrant and supportive company culture. We believe that a positive environment is key to our success, and we strive to make it easy for team members to learn, grow, and thrive. Our busy and growing office fosters a laid-back yet highly cooperative atmosphere, where collaboration and camaraderie are at the forefront.

We value teamwork and celebrate our achievements, often enjoying daily company lunches together. Working with a dynamic and well-known brand allows us to confidently reach out to clients for quotes, further enhancing our growth and success. Here, every team member plays a vital role in our journey, and we’re committed to ensuring everyone feels valued and empowered.