Customer Relations Representative - State Farm Agent Team Member

Sfdeb; Northville (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission/bonus on top of hourly pay

Paid time off

Health benefits

Growth potential/Advancement

Valuable career-building experience

Company parties

Dental insurance

Flexible schedule

Free food & snacks

Vision insurance

Training & development

Job summary

Deb Herndon - State Farm Agent in Northville, MI is seeking a Customer Relations Representative to deliver an exceptional client experience with every interaction. You will respond to inquiries, educate customers about insurance options, and coordinate with the agency team to ensure proper protection for clients.

Ideal candidates are customer-focused, possess strong communication and problem-solving skills, and have prior office and sales experience.

Qualifications

• Ability to relate to customers and anticipate needs.
• Excellent communication to coordinate with team members.
• Proactive problem-solving and prior office experience.
• Prior sales experience.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to support the development of the business.

Skills

Customer service

Communication

Problem solving

Office experience

Sales experience

Job description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

We are growing!

As a Customer Relations Representative with Deb Herndon - State Farm, you are responsible for generating an exceptional client experience with each and every interaction. Your attention to detail, customer service skills, and consistency in recommending products to help existing customers makes you an ideal fit. You will enhance your career through resolving customer inquiries, coordinating with other agency team members, and ensuring our customers are properly protected.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Prior office experience
• Prior sales experience

BENEFITS:

• Commission/bonus on top of hourly pay
• Paid time off (vacation and personal/sick days)
• Health benefits
• Growth potential/Opportunity for advancement within my office
• Valuable career-building experience