Customer Relations Representative - State Farm Agent Team Member

Van Santen Insurance and Financial Services, Inc.; Federal Way (WA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Health insurance

Paid time off

401(k) matching

Job summary

Van Santen Insurance and Financial Services, Inc. is seeking a Customer Relation Rep to foster exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs while advancing your career within the office.

Ideal candidates are customer-focused, empathetic, and sales-minded, with opportunities for internal growth. The role offers hourly pay with commission/bonus and includes health benefits and PTO.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options. Help find beneficial coverage for customer
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Problem solving

Relationship-building

Job description

Benefits:

• Bonus based on performance
• Free food & snacks
• Health insurance
• Paid time off
• 401(k) matching

ROLE DESCRIPTION:

As a Customer Relation Rep, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options. Help find beneficial coverage for customer
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience