Customer Relations Representative - State Farm Agent Team Member

Amie Kim - State Farm Agent; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential/Opportunity for advancement

Job summary

Amie Kim - State Farm Agent is looking for a Customer Relations Representative to join our team in Columbus, Ohio. The role involves establishing strong customer relationships and providing exceptional service to enhance customer experience. Successful candidates will thrive in a dynamic environment and enjoy excellent income prospects and growth opportunities.

We value dedication and proactive problem-solving skills as essential qualities for this position. Candidates should be motivated individuals with strong communication skills and the ability to relate effectively to customers.

Qualifications

• Must possess excellent written, verbal, and listening communication skills.
• Self-motivated individuals thrive in this role.
• Detail-oriented problem solvers are preferred.

Responsibilities

• Establish and maintain customer relationships.
• Provide friendly and accurate customer service.
• Educate customers about their insurance options.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license

Life and Health license

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Benefits

As an Agent Team Member, you will receive:

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills — written, verbal, and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Employment Notice

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.