Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Salary

Paid time off

Growth potential

Job summary

An independent insurance agency in Houston is seeking a Customer Relations Representative to join their team. The role involves establishing customer relationships, providing excellent service, and educating clients about insurance options. Ideal candidates will be people-oriented, organized, and detail-oriented, with a commitment to customer satisfaction. Bilingual (Spanish) candidates are preferred. This position offers a path for growth and valuable experience in a supportive environment.

Qualifications

• Ability to establish customer relationships and follow up.
• Experience in providing prompt, accurate, and friendly customer service.
• Pride in getting work done accurately and timely.

Responsibilities

• Establish customer relationships and follow up with customers.
• Respond to inquiries regarding insurance availability and policy changes.
• Educate customers about insurance options.

Skills

People-oriented

Organizational skills

Detail oriented

Dedicated to customer service

Multi-tasking

Bilingual - Spanish preferred

Tools

Windows

Job description

Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• People-oriented
• Organizational skills
• Detail oriented
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in 8121 Broadway St Ste 230 Houston, Texas 77061.
• I am a proud graduate of Texas State University - San Marcos.
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

Agent information and notes: State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.