Customer Relations Representative - State Farm Agent Team Member

Talentify; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

State Farm Agent in Rapid City seeks a customer relations representative to build trusted relationships and deliver a high-quality customer experience. You will handle inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing with a friendly, value-based approach.

Ideal candidates are self-motivated, detail-oriented and able to multitask in a fast-paced environment, with excellent communication and computer skills.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People oriented with strong interpersonal abilities.
• Able to learn computer functions and use basic software.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance coverages, policy changes, billing and claims.
• Maintain a strong work ethic and commitment to success each day.

Skills

Communication

People skills

Organization

Self-motivation

Detail oriented

Problem solving

Customer service

Computer skills

Team player

Multitasking

Customer relations

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer relations representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• 401k
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license/Life and Health License(must be able to obtain)
• Must be available to work the following schedule: 8am-5pm Monday -Friday

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.