Customer Service Representative - State Farm Agent Team Member

Juan Cazares - State Farm Agent; Edinburg (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Paid time off

Growth potential

Job summary

Juan Cazares - State Farm Agent in Edinburg, Texas, seeks an outgoing and customer-focused agent to market State Farm insurance products. Responsibilities include establishing customer relationships, providing excellent service, and educating clients on their options.

The ideal candidate will demonstrate excellent communication skills and a proactive approach to customer service, with the ability to work in a team. Bilingual candidates are preferred, and obtaining a Property and Casualty license is required.

This position offers hourly pay plus commission/bonus and opportunities for personal growth.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to multi-task and work in a team environment.
• Property and Casualty license must be obtained.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Excellent interpersonal skills

Excellent communication skills

Ability to assess customer needs

Bilingual - Spanish preferred

Self-motivated

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Hourly pay plus commission/bonus
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.