Customer Relations Representative - State Farm Agent Team Member

Myagentsandy; Mission (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency is seeking a Customer Relations Representative to assist clients with insurance needs and provide exceptional service. The ideal candidate has strong communication skills and a customer-oriented mindset, eager to develop their career in the insurance industry. This full-time position offers competitive compensation and full support for obtaining necessary licensing.

Qualifications

• Passionate about helping others.
• Skilled at recognizing in-book sales opportunities while assisting clients.
• Able to handle multiple tasks and manage client accounts effectively.

Responsibilities

• Assist clients with policy updates, billing, claims support, and general inquiries.
• Provide needs-based policy reviews to ensure clients have the right protection.
• Recommend additional coverages that align with each customer’s situation.
• Serve as the trusted go-to for insurance solutions.
• Generate referrals and promote agency services.

Skills

Strong Communicator

Customer-Oriented Mindset

Service-Driven With Sales Awareness

Detail-Oriented & Organized

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Reading, PA

Responsive recruiter Replies within 24 hours

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Why Join Us?

A Customer-First Mission – Help clients navigate their insurance needs with expertise and compassion.

Service + Sales Growth – Earn more by identifying in-book sales opportunities that benefit clients.

Licensing Support Provided – This role requires insurance licensing, and we fully support you through the process with guidance, resources, and training.

Career Development – Training, licensing assistance, and clear growth opportunities.

Supportive Team Culture – Join a positive, collaborative environment where your contributions matter.

Competitive Compensation – Base pay plus incentives tied to in-book sales and retention.

What You’ll Do

• Deliver Exceptional Customer Service – Assist clients with policy updates, billing, claims support, and general inquiries.
• Educate & Advise – Provide needs-based policy reviews to ensure clients have the right protection.
• Identify Sales Opportunities – Recommend additional coverages that align with each customer’s situation.
• Develop and Maintain Client Relationships – Serve as the trusted go-to for insurance solutions.
• Support Agency Growth – Generate referrals and promote agency services.

What We’re Looking For

• Strong Communicator – Clear, confident, and personable.
• Customer-Oriented Mindset – Passionate about helping others.
• Service-Driven With Sales Awareness – Skilled at recognizing in-book sales opportunities while assisting clients.
• Detail-Oriented & Organized – Able to handle multiple tasks and manage client accounts effectively.
• Licensed or Willing to Obtain – State insurance licensing is required. Not licensed yet? No problem—we offer full support and guidance to help you get certified.

Ready to Elevate Your Career?

If you’re excited about combining service excellence with sales growth—and you’re ready to get licensed and supported by a team invested in your success—apply today! The Cohen Agency is where customer care meets sales opportunity.

Compensation $50,000.00 - $70,000.00 per year

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.