Customer Relations Representative

Pinnacle Strategy Group; Beachwood (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Flexible schedule

Free snacks

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Pinnacle Strategy Group is seeking a motivated Customer Relations Representative for an in-person, full-time role in Beachwood, OH. You will represent client brands, explain products and promotions, and drive customer satisfaction in a fast-paced team environment.

This entry-level position focuses on building customer relations, sales support, and account stewardship while you develop communication and business skills with ongoing coaching and advancement opportunities.

Qualifications

• Strong communication and interpersonal skills required.
• Comfortable meeting new people and speaking with customers.
• Motivated by goals, results, and personal growth.
• Reliable, positive, and coachable; able to work in a team.

Responsibilities

• Engage with customers face-to-face and create a positive experience.
• Learn client products, services, promotions, and current offers.
• Ask questions to understand needs and recommend solutions; support sales goals.
• Build relationships through professional communication and follow-up.
• Track performance and work toward daily/weekly goals.
• Participate in team meetings, coaching, and ongoing development.

Skills

Strong communication

Interpersonal skills

Goal oriented

Professional and dependable

Coachable

Team player

Retail/sales experience (plus)

Job description

Benefits:

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Customer Relations Representative Full-Time | In-Person | Beachwood, OH

We are looking for a motivated and personable Customer Relations Representative to join our growing team in Beachwood. This is an entry-level, customer-facing opportunity for someone who enjoys working with people, communicating confidently, and working toward measurable goals. You’ll work directly with customers while representing established client brands, helping customers understand available products, services, and current promotions. This role combines customer relations, sales, and account support in a fast-paced, team-oriented environment.

What You’ll Do

• Engage with customers face-to-face and create a positive customer experience
• Learn client products, services, promotions, and current offers
• Ask questions to understand customer needs and recommend appropriate solutionsSupport customer acquisition and sales goals
• Build relationships through professional communication and follow-up
• Track individual performance and work toward daily and weekly goals
• Participate in team meetings, coaching, and ongoing development
• Represent our clients and their brands professionally

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable meeting and speaking with new people
• Motivated by goals, results, and personal growth
• Professional, dependable, and positive
• Coachable and willing to learn
• Able to work effectively in a team environment
• Experience in retail, hospitality, customer service, promotions, or sales is a plus

What We Offer

• Full-time, consistent schedule
• Performance-based compensation with additional bonuses and incentives
• Structured onboarding and hands-on training
• Ongoing coaching and mentorship
• Opportunities to develop sales, communication, and business skills
• Advancement opportunities based on performance
• Competitive, team-oriented work environment

Build Experience That Moves You Forward

This position is a strong fit for someone who wants more than a traditional customer service role. You'll gain hands-on experience in customer relations, sales, communication, and account management while working in an environment where performance and development are recognized.