Customer Relations Representative

PINNACLE STRATEGY GROUP LLC; Beachwood (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Free food & snacks

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

PINNACLE STRATEGY GROUP LLC in Beachwood, OH is seeking a Customer Relations Representative. This entry-level, in-person role focuses on engaging with customers, explaining products and promotions, and supporting sales goals.

You will work with client brands, build relationships through professional communication and follow-up, and participate in ongoing coaching and development to advance your career.

Qualifications

• Excellent communication and interpersonal abilities.
• Comfortable meeting and speaking with new people.
• Motivated by goals and personal growth.
• Team-oriented with a positive attitude.

Responsibilities

• Engage with customers face-to-face and create a positive customer experience.
• Learn client products, services, promotions, and current offers.
• Ask questions to understand customer needs and recommend solutions.
• Support customer acquisition and sales goals.
• Build relationships through professional communication and follow-up.
• Track individual performance toward daily and weekly goals.
• Participate in team meetings, coaching, and ongoing development.
• Represent clients and their brands professionally.

Skills

Communication

Interpersonal skills

Teamwork

Goal-oriented

Coachable

Job description

Benefits:

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Customer Relations Representative

Full-Time | In-Person | Beachwood, OH

We are looking for a motivated and personable Customer Relations Representative to join our growing team in Beachwood. This is an entry-level, customer-facing opportunity for someone who enjoys working with people, communicating confidently, and working toward measurable goals.

You’ll work directly with customers while representing established client brands, helping customers understand available products, services, and current promotions. This role combines customer relations, sales, and account support in a fast-paced, team-oriented environment.

What You’ll Do

• Engage with customers face-to-face and create a positive customer experience
• Learn client products, services, promotions, and current offers
• Ask questions to understand customer needs and recommend appropriate solutions
• Support customer acquisition and sales goals
• Build relationships through professional communication and follow-up
• Track individual performance and work toward daily and weekly goals
• Participate in team meetings, coaching, and ongoing development
• Represent our clients and their brands professionally

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable meeting and speaking with new people
• Motivated by goals, results, and personal growth
• Professional, dependable, and positive
• Coachable and willing to learn
• Able to work effectively in a team environment
• Experience in retail, hospitality, customer service, promotions, or sales is a plus

What We Offer

• Full-time, consistent schedule
• Performance-based compensation with additional bonuses and incentives
• Structured onboarding and hands-on training
• Ongoing coaching and mentorship
• Opportunities to develop sales, communication, and business skills
• Advancement opportunities based on performance
• Competitive, team-oriented work environment

Build Experience That Moves You Forward

This position is a strong fit for someone who wants more than a traditional customer service role. You'll gain hands-on experience in customer relations, sales, communication, and account management while working in an environment where performance and development are recognized.