Customer Account Representative

Pinnacle Strategy Group; Beachwood (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Pinnacle Strategy Group seeks a Customer Account Representative to join our Cleveland team. This full-time, in-person role involves assisting customers with account needs and explaining available services.

The ideal candidate communicates well, enjoys helping people, and thrives in a fast-paced, team-oriented environment. Prior customer-facing experience is helpful, but we welcome motivated individuals seeking to build professional experience.

Qualifications

• Strong communication and interpersonal skills.
• Professional, dependable, and organized.
• Comfortable speaking with customers face-to-face.
• Able to work well in a team environment.
• Willing to learn and take feedback.
• Customer-facing experience is a plus.

Responsibilities

• Speak with customers in person about available products and services
• Answer questions and provide accurate information
• Help customers understand current options and promotions
• Assist customers with new and existing account needs
• Maintain a professional and positive customer experience
• Stay up to date on client services and account changes
• Work alongside team members to meet daily objectives
• Participate in ongoing training and team meetings

Skills

Strong communication

Interpersonal skills

Teamwork

Customer service experience

Professional demeanor

Organizational skills

Job description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Customer Account Representative

Full-Time | In-Person | Cleveland, OH

We are hiring a Customer Account Representative to join our Cleveland team. This position works directly with customers, providing information about available services, answering questions, and assisting with account needs.

We’re looking for someone who communicates well, enjoys working with people, and is comfortable in a fast-paced, team-oriented environment. Previous customer-facing experience is helpful, but we are also open to candidates looking to build their professional experience.

Responsibilities

• Speak with customers in person about available products and services
• Answer questions and provide accurate information
• Help customers understand current options and promotions
• Assist customers with new and existing account needs
• Maintain a professional and positive customer experience
• Stay up to date on client services and account changes
• Work alongside team members to meet daily objectives
• Participate in ongoing training and team meetings

Qualifications

• Strong communication and interpersonal skills
• Professional, dependable, and organized
• Comfortable speaking with customers face-to-face
• Able to work well in a team environment
• Willing to learn and take feedback
• Customer service, retail, hospitality, or other customer-facing experience is a plus

What We Offer

• Full-time schedule
• Weekly pay
• Training and ongoing support
• Team-oriented work environment
• Hands-on customer and account experience
• Opportunities for continued professional growth