Customer Account Representative

PINNACLE STRATEGY GROUP LLC; Beachwood (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

PINNACLE STRATEGY GROUP LLC in Cleveland, OH is seeking a Customer Account Representative to join our team. This full-time, in-person role involves direct customer interaction, providing information about services, and assisting with account needs.

You will communicate effectively, enjoy working with people, and thrive in a fast-paced, team-oriented environment. Prior customer-facing experience is helpful, but we are open to candidates building their professional experience.

Qualifications

• Strong communication and interpersonal skills.
• Professional, dependable, and organized.
• Comfortable speaking with customers face-to-face.
• Able to work well in a team environment.
• Willing to learn and take feedback.
• Customer service, retail, hospitality, or other customer-facing experience is a plus.

Responsibilities

• Speak with customers in person about available products and services
• Answer questions and provide accurate information
• Help customers understand current options and promotions
• Assist customers with new and existing account needs
• Maintain a professional and positive customer experience
• Stay up to date on client services and account changes
• Work alongside team members to meet daily objectives
• Participate in ongoing training and team meetings

Skills

Communication skills

Interpersonal skills

Face-to-face service

Teamwork

Willingness to learn

Customer-facing experience

Job description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Customer Account Representative

Full-Time | In-Person | Cleveland, OH

We are hiring a Customer Account Representative to join our Cleveland team. This position works directly with customers, providing information about available services, answering questions, and assisting with account needs.

We’re looking for someone who communicates well, enjoys working with people, and is comfortable in a fast-paced, team-oriented environment. Previous customer-facing experience is helpful, but we are also open to candidates looking to build their professional experience.

Responsibilities

• Speak with customers in person about available products and services
• Answer questions and provide accurate information
• Help customers understand current options and promotions
• Assist customers with new and existing account needs
• Maintain a professional and positive customer experience
• Stay up to date on client services and account changes
• Work alongside team members to meet daily objectives
• Participate in ongoing training and team meetings

Qualifications

• Strong communication and interpersonal skills
• Professional, dependable, and organized
• Comfortable speaking with customers face-to-face
• Able to work well in a team environment
• Willing to learn and take feedback
• Customer service, retail, hospitality, or other customer-facing experience is a plus

What We Offer

• Full-time schedule
• Weekly pay
• Training and ongoing support
• Team-oriented work environment
• Hands-on customer and account experience
• Opportunities for continued professional growth