Customer Relations Concierge — Health, PTO, 401(k) & Bonus

Rick Mottern; Kennesaw (GA); Vor Ort; USD 42.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Zusammenfassung

Rick Mottern State Farm Agency in Kennesaw, GA seeks a warm, service-driven Customer Relations Representative for a full-time role. You will be the first contact for existing customers via phone, text, email, and walk-ins, delivering concierge-level service and handling billing questions and policy documents with care.

Ideal candidates are friendly, organized, and strong communicators who thrive in a team setting and pursue licensing (P&C and L&H) as part of career growth.

Qualifikationen

• First point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to support agency goals and client satisfaction.
• P&C License (must be able to obtain)
• L&H License (must be able to obtain)

Aufgaben

• Serve as the first point of contact for customers via phone, text, email, and walk-ins.
• Deliver concierge-level service and support to clients.
• Assist with billing questions, payments, and policy documents.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to meet agency goals and client satisfaction.

Kenntnisse

Friendly

Relationship builder

Organized

Detail-oriented

Communicator

Team-oriented

Proactive

Jobbeschreibung

Rick Mottern State Farm Agency in Kennesaw, GA seeks a warm, service-driven Customer Relations Representative for a full-time role. You will be the first contact for existing customers via phone, text, email, and walk-ins, delivering concierge-level service and handling billing questions and policy documents with care.

Ideal candidates are friendly, organized, and strong communicators who thrive in a team setting and pursue licensing (P&C and L&H) as part of career growth.