Customer Service Representative - State Farm Agent Team Member

State Farm; Kennesaw (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Rick Mottern State Farm Agency is seeking a warm, detail-oriented Customer Relations Representative to join our growing team. This role focuses on delivering a gold-standard, “white glove” customer experience as the first point of contact for clients.

Ideal candidates are personable, organized, and proactive with strong communication skills. Prior customer service in insurance is preferred, and collaboration within a team is essential.

Qualifications

• Ideal candidate is friendly, personable and relationship-oriented.
• Candidate should be highly organized and attentive to detail.
• Strong communication, teamwork, dependability, and professionalism are valued.

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members and maintain accurate customer records.

Skills

Friendly

Personable

Relationship-oriented

Organized

Detail-oriented

Helpful

Strong communicator

Team player

Dependable

Professional

Trustworthy

Proactive

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary


• Dental insurance

Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.

This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.

As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction. Previous customer service experience in the insurance industry is preferred.

The Ideal Candidate Is:

• Friendly, personable, and relationship-oriented


• Highly organized and attentive to detail


• Passionate about helping and serving others


• A strong communicator who connects easily with people


• Team-oriented and dependable


• Professional, trustworthy, and proactive with people

Responsibilities and Requirements

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins


• Deliver concierge-level customer service and support


• Assist with billing questions, payments, policy documents, and general service requests


• Schedule appointments for licensed team members through proactive outreachMaintain accurate customer records and documentation


• Collaborate with team members to support agency goals and client satisfaction


• P&C License (must be able to obtain)


• L&H License (must be able to obtain)

This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.