Customer Service Representative - State Farm Agent Team Member

Rick Mottern - State Farm Agent; Kennesaw (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Competitive salary

Job summary

Rick Mottern State Farm Agency is seeking a warm, service-driven Customer Relations Representative to join our team in Georgia. You will be the first contact for many clients, delivering a white-glove experience with warmth, professionalism, and proactive service.

The ideal candidate is personable, highly organized, and excels at building relationships while supporting billing, policy documents, and general inquiries. Insurance industry experience is a plus and licensing paths are available.

Qualifications

• Customer service experience preferred in the insurance industry
• P&C license must be obtainable
• Life & Health license must be obtainable
• Excellent communication and relationship-building skills

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email and walk-ins
• Deliver concierge-level customer service and support
• Assist with billing questions, payments, policy documents, and general service requests
• Schedule appointments for licensed team members through proactive outreach
• Maintain accurate customer records and documentation
• Collaborate with team members to support agency goals and client satisfaction
• State Farm licensing requirements apply (P&C and L&H)

Skills

Friendly demeanor

Strong communication

Organizational skills

Team player

Customer service

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary


• Dental insurance

Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.

This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.

As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction. Previous customer service experience in the insurance industry is preferred.

The Ideal Candidate Is:

• Friendly, personable, and relationship-oriented


• Highly organized and attentive to detail


• Passionate about helping and serving others


• A strong communicator who connects easily with people


• Team-oriented and dependable


• Professional, trustworthy, and proactive with people

Responsibilities and Requirements

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins


• Deliver concierge-level customer service and support


• Assist with billing questions, payments, policy documents, and general service requests


• Schedule appointments for licensed team members through proactive outreach


• Maintain accurate customer records and documentation


• Collaborate with team members to support agency goals and client satisfaction


• P&C License (must be able to obtain)


• L&H License (must be able to obtain)

This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.