Customer Service Representative - State Farm Agent Team Member

Rick Mottern; Kennesaw (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Rick Mottern State Farm Agency is seeking a warm, service-driven Customer Relations Representative to join our growing team in Georgia. You will be the first contact for clients, delivering a white-glove experience and coordinating with licensed teammates.

The ideal candidate is friendly, organized, and a strong communicator who thrives in a team-oriented environment and is passionate about helping others. Licensing requirements include P&C and Life & Health; ability to obtain these licenses

Qualifications

• First point of contact for existing customers via phone, text, email and walk-ins.
• Deliver concierge-level customer service and support.
• Licensing required: P&C license and Life & Health license must be obtainable.

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to support agency goals and client satisfaction.

Skills

Friendly demeanor

Communicator

Organized and detail-oriented

Relationship-oriented

Dependable / team-oriented

Proactive with people

Job description

Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.

This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.

As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction. Previous customer service experience in the insurance industry is preferred.

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

The Ideal Candidate Is:

• Friendly, personable, and relationship-oriented
• Highly organized and attentive to detail
• Passionate about helping and serving others
• A strong communicator who connects easily with people
• Team-oriented and dependable
• Professional, trustworthy, and proactive with people

Responsibilities and Requirements

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
• Deliver concierge-level customer service and support
• Assist with billing questions, payments, policy documents, and general service requests
• Schedule appointments for licensed team members through proactive outreach
• Maintain accurate customer records and documentation
• Collaborate with team members to support agency goals and client satisfaction
• P&C License (must be able to obtain)
• L&H License (must be able to obtain)

This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.