Insurance Customer Relations Specialist

State Farm; Kennesaw (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Rick Mottern State Farm Agency is seeking a warm, detail-oriented Customer Relations Representative to join our growing team. This role focuses on delivering a gold-standard, “white glove” customer experience as the first point of contact for clients.

Ideal candidates are personable, organized, and proactive with strong communication skills. Prior customer service in insurance is preferred, and collaboration within a team is essential.

Qualifications

• Ideal candidate is friendly, personable and relationship-oriented.
• Candidate should be highly organized and attentive to detail.
• Strong communication, teamwork, dependability, and professionalism are valued.

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members and maintain accurate customer records.

Skills

Friendly

Personable

Relationship-oriented

Organized

Detail-oriented

Helpful

Strong communicator

Team player

Dependable

Professional

Trustworthy

Proactive

Job description

Rick Mottern State Farm Agency is seeking a warm, detail-oriented Customer Relations Representative to join our growing team. This role focuses on delivering a gold-standard, “white glove” customer experience as the first point of contact for clients.

Ideal candidates are personable, organized, and proactive with strong communication skills. Prior customer service in insurance is preferred, and collaboration within a team is essential.