Customer Service Representative - State Farm Agent Team Member Kennesaw - GA

Rick Mottern; Kennesaw (GA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Job summary

Rick Mottern State Farm Agency in Kennesaw, GA seeks a warm, service-driven Customer Relations Representative for a full-time role. You will be the first contact for existing customers via phone, text, email, and walk-ins, delivering concierge-level service and handling billing questions and policy documents with care.

Ideal candidates are friendly, organized, and strong communicators who thrive in a team setting and pursue licensing (P&C and L&H) as part of career growth.

Qualifications

• First point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to support agency goals and client satisfaction.
• P&C License (must be able to obtain)
• L&H License (must be able to obtain)

Responsibilities

• Serve as the first point of contact for customers via phone, text, email, and walk-ins.
• Deliver concierge-level service and support to clients.
• Assist with billing questions, payments, and policy documents.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to meet agency goals and client satisfaction.

Skills

Friendly

Relationship builder

Organized

Detail-oriented

Communicator

Team-oriented

Proactive

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Kennesaw - GA

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance

Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.

This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.

As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction. Previous customer service experience in the insurance industry is preferred.

The Ideal Candidate Is

• Friendly, personable, and relationship-oriented
• Highly organized and attentive to detail
• Passionate about helping and serving others
• A strong communicator who connects easily with people
• Team-oriented and dependable
• Professional, trustworthy, and proactive with people

Responsibilities and Requirements

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
• Deliver concierge-level customer service and support
• Assist with billing questions, payments, policy documents, and general service requests
• Schedule appointments for licensed team members through proactive outreach
• Maintain accurate customer records and documentation
• Collaborate with team members to support agency goals and client satisfaction
• P&C License (must be able to obtain)
• L&H License (must be able to obtain)

This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.

Compensation $42,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.