Customer Experience & Office Manager

Rick Verst; Oxford (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Job summary

Rick Verst in Ohio is seeking a Customer Service/Office Manager for our State Farm Insurance and Financial Services agency. You will supervise the customer service team, streamline daily operations, and enhance client experiences to support community members.

You will develop policies, mentor staff, and coordinate scheduling and payroll while pursuing licensing in Property, Casualty, Life and Health to enable internal growth opportunities for driven, service-minded professionals.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

Skills

Customer service

Managerial experience

Leadership

Communication

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.