Customer Relations Associate

Platinum Coastal Group; Houston (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Platinum Coastal Group in Houston, TX is seeking an entry-level customer service professional for an in-person, on-site role focused on delivering friendly, responsive service to customers and resolving routine concerns.

A typical day includes assisting customers with questions, communicating clear solutions, coordinating follow-up with internal teams, and maintaining a welcoming customer experience in a fast-moving environment.

Qualifications

• Entry-level role; strong interpersonal skills required.
• Experience in people-facing roles helpful but not required.
• Willingness to learn and adapt in a fast-moving environment.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly.
• Coordinate follow-up with internal teams.
• Maintain a professional and welcoming customer experience.

Skills

Customer service

Customer experience

Job description

The opportunity: This entry-level role builds strong customer relationships by providing responsive service and resolving routine concerns.

IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Candidate profile: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,customer experience,customer