Customer Experience Assistant

Platinum Coastal Group; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Coastal Group seeks an friendly, entry-level onsite guest services associate to warmly welcome visitors and provide information. You will greet guests, help with routine questions, and support events or service areas while coordinating guest needs with onsite teams.

Strong communication and a customer-focused attitude are essential in a fast-moving environment. This on-site role emphasizes face-to-face interaction and professional demeanor with clients, community participants, and

Qualifications

• Entry-level front-desk guest services role.
• Excellent communication and professional demeanor required.
• Experience in people-facing roles is desirable but not required.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests.
• Support activities, events, or service areas.
• Coordinate guest needs with onsite teams.

Skills

customer

customer service

customer experience

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams

What helps you succeed

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,customer experience