Customer Experience Coordinator

Platinum Coastal Group; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onsite team member to help coordinate the details and interactions that shape a positive customer experience. This role centers on people contact and face-to-face interaction with customers, clients, members, and onsite coworkers.

You'll support check-ins, requests, and service touchpoints, interact directly with customers during their visit, and coordinate needs with the appropriate departments.

Qualifications

• Entry-level role focused on onsite customer interactions.
• Strong communication and professional conduct in a fast-moving environment.
• Experience in customer-facing roles is helpful.

Responsibilities

• Support customer check-ins, requests, or service touchpoints.
• Interact directly with customers during their visit.
• Coordinate needs with departments.
• Track feedback and recurring service opportunities.

Skills

Customer service

Customer experience

Interpersonal skills

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills:

customer,customer service,customer experience