Customer Service

Platinum Coastal Group; Sugar Land (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for growth

Positive work environment

Job summary

A customer service company is seeking an Entry-Level Customer Service Representative in Sugar Land, Texas. This on-site role welcomes clients and provides assistance directly. Ideal candidates should have strong communication skills and a positive attitude. No prior experience is necessary as training will be provided. The position offers opportunities for growth and a supportive work environment.

Qualifications

• Strong verbal and written communication skills.
• No previous experience required; training is provided.
• Friendly and approachable demeanor when assisting clients.

Responsibilities

• Welcome clients and assist them in person.
• Answer questions about services and policies.
• Document interactions and escalate complex issues.

Skills

Customer service skills

Strong communication skills

Multitasking ability

Education

High school diploma or equivalent

Job description

Customer Service (In-Person)

Position Overview: We are looking for a friendly and motivated Entry‑Level Customer Service Representative to join our team. This is an on‑site role where you will interact directly with clients, answer questions, and support daily customer needs. No prior experience is required—just a positive attitude, strong communication skills, and a willingness to learn.

Duties

• Welcome clients and provide assistance in person.
• Answer questions and offer clear, accurate information about services, processes, or policies.
• Handle inquiries and resolve concerns in a professional and timely manner.
• Document interactions, updates, and customer details accurately.
• Escalate more complex issues to the appropriate team or department.
• Follow company guidelines for communication, safety, and service standards.
• Collaborate with team members to ensure a smooth customer experience.
• Participate in training to develop knowledge of company services and procedures.

Qualifications

• High school diploma or equivalent.
• No previous experience required; training is provided.
• Strong verbal and written communication skills.
• Friendly, approachable, and comfortable assisting people face‑to‑face.
• Ability to multitask and stay organized in a fast‑paced environment.
• Reliable, punctual, and eager to learn.
• Ability to work both independently and as part of a team.
• Flexible availability depending on company needs.

What We Offer

• Comprehensive training and ongoing support.
• Opportunities for growth and advancement.
• A positive, team‑oriented work environment.
• Employee benefits and perks (varies by company).

Skills: customer service experience, customer service, customer satisfaction