Customer Experience Coordinator

Platinum Coastal Group; Fayetteville (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Platinum Coastal Group is seeking an entry-level team member to coordinate details that shape a positive onsite customer experience. You will interact directly with customers during their visit, support check-ins, and coordinate with departments to ensure service quality.

The role emphasizes comfortable conversation, organization, and professional communication in a fast-moving environment, with transferable experience from various people-facing settings welcomed.

Qualificações

• Entry-level candidate preferred with strong people skills.
• Transferable experience from retail, hospitality, or customer-facing roles is welcome.

Responsabilidades

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Conhecimentos

Customer experience

Communication

People skills

Descrição da oferta de emprego

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer,customer service