Customer Relations Specialist

Newhorizonscareergroup; Mankato (MN); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking a dependable Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management in a remote work setting. You will help customers navigate questions, options, and service needs with professionalism and care.

You will maintain accurate customer records, follow up when information is needed, and contribute to retention through responsive communication and timely updates.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Professional, patient, and solution-focused approach.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Understand customer needs and preferences.
• Provide information about available services and options.
• Assist with requests, updates, and routine service needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information is required.
• Resolve routine concerns and identify solutions.
• Coordinate information with service providers and resources as needed.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and important information.
• Build positive relationships through responsive communication and follow-up.
• Support customer retention and satisfaction.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Time management

Independent work

Researching information

Digital tools

Reliable follow-through

Multitasking

Job description

We are seeking a dependable and people-focused Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management. This role is well suited for someone who enjoys working with people, communicates professionally, and is comfortable helping customers navigate questions, options, and service needs.

Key Responsibilities

• Respond to customer inquiries and requests in a timely and professional manner
• Communicate with customers to understand their individual needs and preferences
• Research and provide information about available services and options
• Assist customers with requests, updates, and routine service needs
• Maintain consistent communication throughout the customer experience
• Follow up when additional information or action is required
• Assist with resolving routine concerns and identifying appropriate solutions
• Coordinate information with service providers and other resources as needed
• Maintain accurate and organized customer records
• Provide customers with confirmations, updates, and important information
• Build positive customer relationships through responsive communication and follow-up
• Support customer retention and overall satisfaction

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Professional, patient, and solution-focused approach
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to manage multiple customer requests and priorities
• Comfortable researching information and working with online systems
• Comfortable learning new digital tools and platforms
• Ability to work independently
• Reliable follow-through and a customer-focused attitude
• Previous experience in customer service, client relations, hospitality, sales, administration, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources