Customer Experience Assistant

Platinum Coastal Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level guest services associate to welcome visitors onsite and provide information with a friendly, professional approach. You will engage guests, answer routine questions, and support events or service areas, coordinating with onsite teams to ensure a seamless experience.

This role emphasizes strong people skills, dependability, and the ability to start conversations in a dynamic environment. Prior related experience is helpful but not required.

Qualifications

• Entry-level candidate who is personable, dependable, and able to start conversations.
• Organized, coachable, and able to communicate professionally in a fast-moving environment.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests.
• Support activities, events, or service areas.
• Coordinate guest needs with onsite teams.

Skills

Customer experience

Customer service

Customer

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.

People contact is central to the role.

Where you'll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams

What helps you succeed

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer service,customer