Customer Relations Assistant

Triptasticadventures; Chesapeake (VA); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Ongoing training and learning resources

Supportive team culture

Job summary

A dynamic travel coordination company is expanding its remote team and seeks candidates who excel in assisting clients with various tasks. In this role, you will support customers by coordinating reservations, managing professional communication, and ensuring client information is organized. Ideal candidates will be at least 18 years old, possess strong communication skills, and be authorized to work within multiple countries. This position offers flexible scheduling and a supportive team culture.

Qualifications

• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Must be at least 18 years of age.
• Reliable internet access and smartphone (computer is also highly recommended).

Responsibilities

• Support customers by organizing and coordinating customized service arrangements.
• Research and review available options to match client needs and preferences.
• Secure and verify reservations to ensure details are accurate.
• Maintain professional communication through phone and email.

Skills

Strong written and verbal communication skills in English

Organizational skills

Customer service experience

Job description

Role Overview

Our company is expanding our remote team and is seeking candidates who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event‑related services.

This opportunity is preferrable for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.

Primary Responsibilities

• Support customers by organizing and coordinating customized service arrangements
• Research and review available options to match client needs and preferences
• Secure and verify reservations to ensure details are accurate
• Maintain professional communication through phone and email
• Assist with schedule updates, adjustments, and general service inquiries
• Keep client information and documentation organized and up to date
• Participate in training sessions

What We Provide

• Fully remote
• Flexible schedule
• Ongoing training and learning resources
• Supportive team culture

Qualifications

• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
• Must be at least 18 years of age
• Strong written and verbal communication skills in English
• Reliable internet access and smartphone (computer is also highly recommended)
• Previous customer service experience is beneficial but not required