Customer & Product Support Specialist (Growth & Training)

Kelly; Johnston (IA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Retention bonuses at 6, 12, 24 months

Training and development

Job summary

Kelly is seeking a Customer and Product Support Rep in Johnston, IA to assist customers and dealers with product information, orders, and service inquiries. The role includes inbound calls and occasional emails as part of a busy contact center environment.

You will process orders, coordinate with internal teams, and resolve issues promptly while building relationships and maintaining quality data in our CRM system. Training will be provided to develop product expertise and customer care skills.

Qualifications

• Post-secondary education is required.
• 1–3 years of customer support experience preferred.
• Ability to work unsupervised and manage multiple inquiries.
• Strong communication and relationship-building skills.

Responsibilities

• Provide advanced product/service information and respond to complex questions about parts and services.
• Take inbound calls and occasional emails from customers and dealers regarding orders or product inquiries.
• Record and process special/custom orders and coordinate with teams for delivery.
• Respond to escalated issues and obtain managerial approvals when needed.
• Make outbound calls to allocated customers to build relationships and encourage product usage.
• Serve as the first point of contact for customer queries and complaints.
• Schedule follow-ups and enter information into CRM for quality data collection.
• Interview customers to clarify requirements and document client needs.
• Adhere to company policies and regulatory codes.
• Develop capabilities through training and ongoing education.

Skills

Digital communications

Customer service

Sales conversations

CRM navigation

Education

Post-secondary education (required)

Tools

CRM systems

Job description

Kelly is seeking a Customer and Product Support Rep in Johnston, IA to assist customers and dealers with product information, orders, and service inquiries. The role includes inbound calls and occasional emails as part of a busy contact center environment.

You will process orders, coordinate with internal teams, and resolve issues promptly while building relationships and maintaining quality data in our CRM system. Training will be provided to develop product expertise and customer care skills.