Technical Support Center Specialist

C & B Operations, LLC; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay based on experience

Excellent benefits: Medical, Dental, V

Progressive PTO and paid holidays

Training programs and internal growth

Job summary

C & B Operations, LLC is seeking a dedicated customer support representative to join our Field Support Office in Sioux Falls, SD. You will handle in-bound and out-bound calls, texts, and emails, providing timely solutions to product and service inquiries across our Deere dealerships.

The role emphasizes high customer satisfaction, accurate problem diagnosis, and collaboration with dealership teams. Training opportunities and competitive benefits accompany a supportive work environment.

Qualifications

• Strong customer service and communication abilities.
• Proficient with Microsoft Office and business computer systems.
• Willingness to travel to stores as needed.
• Experience with agricultural or industrial sectors preferred.
• Ability to meet physical demands of the role.
• Familiarity with problem-solving in a service environment.

Responsibilities

• Provide effective customer support via phone, email, and text.
• Accurately diagnose issues with hardware and software on products.
• Serve as an internal resource to dealership staff and customers.
• Meet contact center metrics for calls and issue resolution.
• Participate in ongoing training and deliver training to customers and employees.
• Travel to stores when required to support sales, parts, and service initiatives.

Skills

Customer service

Communication skills

Office software

Problem solving

Travel to stores

Industry knowledge

Physical stamina

Education

High school diploma or equivalent

Related technical degree (preferred)

Job description

C & B Operations, LLC is seeking a dedicated customer support representative to join our Field Support Office in Sioux Falls, SD. You will handle in-bound and out-bound calls, texts, and emails, providing timely solutions to product and service inquiries across our Deere dealerships.

The role emphasizes high customer satisfaction, accurate problem diagnosis, and collaboration with dealership teams. Training opportunities and competitive benefits accompany a supportive work environment.