Customer Support

Acro Service Corp; Johnston (IA); On-site; USD 26,863; Full time

Job summary

A leading service provider in Johnston, IA is seeking a Customer Support Representative II to provide front-line technical support to customers regarding product-related inquiries and issues. Candidates should possess excellent communication skills, at least 6 months of customer service experience, and proficiency in Microsoft Office. Knowledge of agriculture and turf products is desirable. This role includes documenting interactions and optimizing customer satisfaction. Pay rate is $19.50/hr without benefits.

Qualifications

• 6+ months experience with customer service/support experience.
• High comfort level and experience with consumer software applications.
• Ability to work support hours and occasional holidays.

Responsibilities

• Provide front-line technical support to customers.
• Document each interaction effectively.
• Handle inquiries related to Ag, Residential and Commercial Turf products.

Skills

Interpersonal communications

Conflict resolution

Excellent written communication

Excellent verbal communication

Customer service experience

Proficiency with Microsoft Office

Research skills

Troubleshooting skills

Education

Bachelor's degree in related field

Job description

Overview

Job Title: Customer Support Representative II - Customer Support

Duration: 09 Months

Location: Johnston IA USA 50131

Pay Rate: $19.50/hr on w2 without any benefits

Responsibilities

JOB DESCRIPTION:

PRIMARY RESPONSIBILITIES & DUTIES:

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common calls include:

• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs

Qualifications

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.

Desirable Skills

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.