Customer Experience Pro — Multichannel Support & Growth

Access Systems - Sales & Administration; Des Moines (IA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Full Benefits Package (Medical, Dental

Dental, Vision Insurance

Matching 401(k) Retirement Savings

Continuous Training Opportunities

Company Events & Incentive Trips

onsite gym & employee lounge

Job summary

Access Systems in the Des Moines area is hiring a Customer Experience Specialist to support customers and ensure a high-quality experience. This on-site role at our Waukee office emphasizes clear communication, follow-up on quotes and orders, and moving day-to-day requests toward resolution.

You will collaborate with Account Managers, maintain accurate customer records, and help keep customers satisfied. We offer comprehensive benefits, a 401(k) match, ongoing training, and a campus environment

Qualifications

• 1–3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Responsibilities

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

Skills

Customer service

Administration

Office support

Job description

Access Systems in the Des Moines area is hiring a Customer Experience Specialist to support customers and ensure a high-quality experience. This on-site role at our Waukee office emphasizes clear communication, follow-up on quotes and orders, and moving day-to-day requests toward resolution.

You will collaborate with Account Managers, maintain accurate customer records, and help keep customers satisfied. We offer comprehensive benefits, a 401(k) match, ongoing training, and a campus environment