Customer Account Specialist

Kelly; Johnston (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus and holiday pay plans (8

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a Customer Account Specialist in Johnston, IA to perform credit and collection duties for customer accounts, negotiate payment plans, and manage delinquency while maintaining quality relationships. The role offers a 1-year contract at $23 per hour with a daytime shift.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work in a global team environment. Bachelor's degree preferred.

Qualifications

• Bachelor’s degree preferred.
• At least 1 year of customer service experience.
• Strong interpersonal/communication skills.
• Ability to work in a global team environment.

Responsibilities

• Performing credit and collection duties for large and moderately complex customer accounts.
• Collecting past due accounts and negotiating payment plans.
• Reviewing account status and authorizing additional sales within guidelines.
• Administering collection efforts and maintaining low delinquency levels.

Skills

Interpersonal skills

Communication skills

Problem solving

Computer aptitude

Mainframe familiarity

Software familiarity

Negotiation skills

Education

Bachelor's degree in business or related discipline

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Account Specialist to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $23.00/hour (1-year Contract)

Shift: 7am to 6pm, must be able to work any 8-hour shift between these hours

What’s a typical day as a Customer Account Specialist? You’ll be:

• Performing credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management
• Collecting past due accounts using available technology and collection strategies
• Negotiating payment plans with customers and evaluating financial statements to authorize credit within company guidelines
• Reviewing account status and recommending and authorizing additional sales to customers
• Assisting with account resolutions for misapplied cash and referring problem accounts to supervisors
• Managing assigned accounts to maintain low levels of delinquency
• Supporting delinquent customers by identifying issues, educating, motivating, and taking action to resolve delinquent accounts while retaining customers
• Using telephone negotiating techniques to build and maintain company, customer, and dealer relationships
• Reviewing payment history and account information, updating/confirming debtor information, and negotiating payment plan modifications
• Administering collection efforts within federal and state regulations and company policy

This job might be an outstanding fit if you:

• Are a recent college graduate, or even a high school graduate with strong interpersonal and communication skills
• Have a minimum of 1 year of customer service experience
• Thrive on solving problems and working in a global team environment
• Can remain seated for long periods while performing telephone work in a call center environment
• Have the capacity to quickly change focus on work activities
• Possess strong computer aptitude and ability to learn quickly, with familiarity in both mainframe and software applications
• Have knowledge of negotiation techniques (preferred)
• Bachelor’s degree in business or a related discipline is preferred
• Must be eligible to work in the U.S. (Visa sponsorship is not available for this position)

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws.

A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process.

For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.