Customer Experience & Order Support Specialist

Specialty Distribution Group LLC; Jackson (TN); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) Matching

Paid PTO

Paid Holidays

Tuition Reimbursement

Life & Disability Insurance

Employee Referral Bonus

Job summary

Service Partners is seeking a customer service oriented teammate in Jackson, TN to act as the key branch contact, handling order support and product information for customers. You will work closely withSales, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment and world-class service.

We value a personable, enthusiastic attitude, strong communication skills, and the ability to perform basic math.

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information for our customers.
• Collaborate with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem- solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Skills

Customer service

Communication

Team player

Problem solving

Job description

Service Partners is seeking a customer service oriented teammate in Jackson, TN to act as the key branch contact, handling order support and product information for customers. You will work closely withSales, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment and world-class service.

We value a personable, enthusiastic attitude, strong communication skills, and the ability to perform basic math.