Customer Pick-Up & Product Expert

Floor & Decor Holdings Inc.; Wayne (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Floor & Decor Holdings Inc. in Wayne, NJ is seeking a Storage Buy Associate who greets customers and manages the storage buy pick-up process. You will assist with product questions and selections, ensuring orders are completed accurately in POS and aligned with safety standards.

The role requires strong communication, teamwork, and the ability to work in a fast-paced retail environment. Local store hours apply, with opportunities for growth.

Qualifications

• 1 year of retail sales experience or an equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up storage buy orders to ensure authorization.
• Obtain the required customer information on all storage buy-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOP for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Excellent communication

Interpersonal skills

Computer skills

Self-starter

Fast-paced environment

Team collaboration

Education

Retail sales experience (1 year)

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Wayne, NJ is seeking a Storage Buy Associate who greets customers and manages the storage buy pick-up process. You will assist with product questions and selections, ensuring orders are completed accurately in POS and aligned with safety standards.

The role requires strong communication, teamwork, and the ability to work in a fast-paced retail environment. Local store hours apply, with opportunities for growth.