Customer Ownership & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Spring Lake (NC); On-site; USD 17,000 - 18,000; Full time

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in North Carolina to drive collections and lease-renewal activities. You will connect with customers by phone and in person to help move them toward ownership of their merchandise while delivering excellent service.

Key duties include maintaining accurate account records, meeting revenue goals, and handling renewals with empathy. The role offers an hourly wage, incentive pay potential, and benefits, with opportunities for

Qualifications

• Must be at least 21 years old in the US.
• Must have a valid driver's license and comply with Driver Qualification Policy.
• Able to lift up to 50 lbs. unassisted and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear communication

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer impact

Education

High School diploma, GED or equivalent

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in North Carolina to drive collections and lease-renewal activities. You will connect with customers by phone and in person to help move them toward ownership of their merchandise while delivering excellent service.

Key duties include maintaining accurate account records, meeting revenue goals, and handling renewals with empathy. The role offers an hourly wage, incentive pay potential, and benefits, with opportunities for