Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Kannapolis (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off (vacation, sick, andholi

Sunday off + one weekday off

Medical, dental and vision insurance

Health Savings Account & Flexible Sp.

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in Kannapolis, NC. This role drives payments and renewals by explaining lease benefits and ensuring customer satisfaction, with opportunities to build local relationships and support ownership goals.

You will work with a team focused on service, sales, and responsible account management, across a schedule that includes evenings and weekends. Medical, PTO, and retirement benefits are part of the compensation package.

Qualifications

• Must be at least 21 years old for US locations.
• Requires a valid driver’s license and compliance with Company Driver Qualification Policy.
• DOT certification may be required in some locations.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy and listening

Conflict handling

Multitasking & organization

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Advisor in Kannapolis, NC. This role drives payments and renewals by explaining lease benefits and ensuring customer satisfaction, with opportunities to build local relationships and support ownership goals.

You will work with a team focused on service, sales, and responsible account management, across a schedule that includes evenings and weekends. Medical, PTO, and retirement benefits are part of the compensation package.