Customer Accounts Coach: Renewals & Ownership

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Shelby (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off (vacation, sick, and hol

Sunday off + one weekday

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Shelby, NC. You will build relationships with customers over the phone and in person to drive ownership of merchandise, collections, and lease renewals.

The role emphasizes coaching customers, understanding lease benefits, and delivering 100% customer satisfaction while meeting daily revenue and renewal goals. On-site work with incentive-based pay complements the hourly wage.

Qualifications

• Must be 21+ years old in US locations.
• Requires valid driver’s license and compliance with company policy.
• DOT certification if required in location (US only).
• Flexible schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone; up to 300 lbs. with assistance.

Responsibilities

• Assist in setting and achieving daily/weekly/monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure products and operate company vehicle safely.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Multitasking

Organizational skills

Education

High School diploma

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Shelby, NC. You will build relationships with customers over the phone and in person to drive ownership of merchandise, collections, and lease renewals.

The role emphasizes coaching customers, understanding lease benefits, and delivering 100% customer satisfaction while meeting daily revenue and renewal goals. On-site work with incentive-based pay complements the hourly wage.