Customer Outreach Specialist

Any Hour Group; Sparks (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Weekly pay

Company events

Holiday pay

Paid training

Job summary

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to deliver exceptional customer care, answer inquiries, and coordinate with technicians for timely service.

You will engage customers across calls, emails, and live chats, resolve issues, and schedule appointments while maintaining accurate records. This role emphasizes professionalism, empathy, and long-term client relationships in a growing local business.

Qualifications

• Minimum 3 years of call center experience.

Responsibilities

• Handle inquiries via calls, emails, and live chats.
• Resolve issues and coordinate with service teams for repairs, installations, or maintenance.
• Schedule timely service appointments and maintain records.

Skills

Call center experience

Job description

Job DetailsJob Location: All Hours Air - SPARKS, NV 89431 Position Type: Full Time Travel Percentage: None All Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

We offer:

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...

QualificationsJob Requirements:

• 3+ years of experience in call center
• Pre-employment background check
• Pre-employment drug screen

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.