Customer Outreach Specialist

We Care Plumbing, Heating & Air; Murrieta (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement

Weekly pay

Paid training

Paid time off

Job summary

We Care Plumbing, Heating, and Air seeks a Customer Outreach Specialist to join their team in Murrieta, California. This role is crucial for ensuring customer satisfaction by addressing inquiries and scheduling timely service assistance.

The ideal candidate will communicate clearly and handle all customer concerns professionally. With a focus on growth and development, the company provides health benefits, a 401(k) retirement plan, and opportunities for advancement.

Qualifications

• Strong communication skills to address inquiries and resolve issues.
• Ability to demonstrate empathy and maintain professional interactions.
• Experience in handling customer service inquiries via calls, emails, and chats.

Responsibilities

• Act as the initial point of contact for clients.
• Handle scheduling for repairs and maintenance.
• Coordinate with service technicians to ensure seamless service.

Skills

Customer communication

Issue resolution

Empathy

Job description

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.Apply for additional details!We offer:Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offPaid trainingAnd so much more...Job Requirements:Pre-employment background checkPre-employment drug screenThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.