Customer Outreach Specialist

Strongbuilt; Tucson (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits including medical, (d)

401(k) retirement with company match

Weekly pay with incentives

Company events & parties for employees

Holiday pay, vacation pay, & paid time

Paid training

Job summary

Strongbuilt Plumbing & Air in Tucson, AZ is seeking a Customer Outreach Specialist to ensure customer satisfaction by addressing inquiries, resolving issues, and scheduling repairs or maintenance. You will be the first point of contact, handling calls, emails, and chats, and you’ll coordinate with service technicians to deliver seamless service experiences.

The ideal candidate has 3+ years in a call center and strong communication skills.

Qualifications

• 3+ years of experience in a call center or customer-facing role.
• Pre-employment background check required.
• Pre-employment drug screen required.

Responsibilities

• Handle inquiries from customers via phone, email, and live chat.
• Resolve issues and coordinate with technicians to schedule repairs or maintenance.
• Maintain accurate records of interactions and ensure timely follow-up with customers.

Skills

Call center experience

Customer service

Communication skills

Job description

# Customer Outreach SpecialistStrongBuilt Plumbing & Air (AZ) - TUCSON, AZ 85714## OverviewPosition TypeFull TimeTravel PercentageNone## DescriptionStrongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!Our **Customer Outreach Specialist** play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.*Apply for additional details!***We offer:*** Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance* 401(k) retirement with company match* Weekly pay with incentives and bonuses* Company events & parties for individuals & families* Holiday pay, vacation pay, & paid time off* Paid training* And so much more...## Qualifications**Job Requirements:*** 3+ years of experience in call center* Pre-employment background check* Pre-employment drug screen**There is room to grow for the right candidate. This is a career, not a job! **We look forward to hearing from you.****