Customer Outreach Specialist

Any Hour Group; Murrieta (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives

Company events & parties

Holiday pay

Vacation pay

Paid time off

Paid training

Job summary

We Care Plumbing, Heating & Air in Murrieta, CA is looking for a Customer Outreach Specialist. You will handle calls, emails and chats as the primary contact, resolving issues and scheduling service visits for plumbing, heating, air conditioning and electrical systems.

The role emphasizes clear communication, empathy, and keeping precise records while coordinating with technicians to deliver seamless service experiences.

Qualifications

• Pre-employment background check
• Pre-employment drug screen

Responsibilities

• Serve as the first point of contact for clients via calls, emails and live chats.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Schedule timely repair, installation or maintenance visits.
• Maintain accurate records of interactions and coordinate with service technicians.

Skills

Empathy

Clear communication

Multitasking

Job description

Job Details: Job Location: We Care Plumbing, Heating & Air (Murrieta) - MURRIETA, CA 92562, Position Type: Full Time, Salary Range: $19.00 - $23.00 Hourly, Travel Percentage: None, We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home's plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

We offer:

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...

Qualifications: Job Requirements:

• Pre-employment background check
• Pre-employment drug screen

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.