Customer Experience & Outreach Specialist

We Care Plumbing, Heating & Air; Murrieta (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement

Weekly pay

Paid training

Paid time off

Job summary

We Care Plumbing, Heating, and Air seeks a Customer Outreach Specialist to join their team in Murrieta, California. This role is crucial for ensuring customer satisfaction by addressing inquiries and scheduling timely service assistance.

The ideal candidate will communicate clearly and handle all customer concerns professionally. With a focus on growth and development, the company provides health benefits, a 401(k) retirement plan, and opportunities for advancement.

Qualifications

• Strong communication skills to address inquiries and resolve issues.
• Ability to demonstrate empathy and maintain professional interactions.
• Experience in handling customer service inquiries via calls, emails, and chats.

Responsibilities

• Act as the initial point of contact for clients.
• Handle scheduling for repairs and maintenance.
• Coordinate with service technicians to ensure seamless service.

Skills

Customer communication

Issue resolution

Empathy

Job description

We Care Plumbing, Heating, and Air seeks a Customer Outreach Specialist to join their team in Murrieta, California. This role is crucial for ensuring customer satisfaction by addressing inquiries and scheduling timely service assistance.

The ideal candidate will communicate clearly and handle all customer concerns professionally. With a focus on growth and development, the company provides health benefits, a 401(k) retirement plan, and opportunities for advancement.