Customer Orders & Service Specialist

Motion; Lumberton (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Motion Industries in Lumberton, NC is seeking a Customer Service Representative to handle customer orders and incoming calls under supervision. You will respond to product inquiries, provide quotes, and enter orders across multiple channels.

Role emphasizes negotiating pricing within parameters to support profitability, maintaining inventory awareness, and building strong customer relationships for repeat business. Excellent communication and multitasking are essential.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Reliability, organization and attention to detail required.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills including basic business systems and internet research.

Responsibilities

• Respond to basic product inquiries and provide quotes.
• Enter and process customer orders via multiple channels.
• Negotiate pricing within stated parameters to support gross profit.
• Build relationships to drive repeat business and improve processes.
• Manage inventory considerations and order placement/tracking.
• Coordinate shipping methods and expedite backorders when needed.
• Handle returns and related activities as required.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Education

High school diploma or GED

Tools

ERP systems

Email

Internet research

Job description

Motion Industries in Lumberton, NC is seeking a Customer Service Representative to handle customer orders and incoming calls under supervision. You will respond to product inquiries, provide quotes, and enter orders across multiple channels.

Role emphasizes negotiating pricing within parameters to support profitability, maintaining inventory awareness, and building strong customer relationships for repeat business. Excellent communication and multitasking are essential.