Order Fulfillment & Customer Care Specialist

Genuine Parts; Lumberton (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries in Lumberton, NC is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will enter orders, provide quotes, and place orders by phone, fax, email, or walk-in.

The role requires reliable, detail-oriented individuals with strong communication and multitasking abilities. You will collaborate with team members to maintain inventory and improve service levels.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, emailing, and using business systems to find products online.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences gross profit through negotiating price within parameters.
• May adjust non-contract pricing to meet customer needs while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries in Lumberton, NC is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will enter orders, provide quotes, and place orders by phone, fax, email, or walk-in.

The role requires reliable, detail-oriented individuals with strong communication and multitasking abilities. You will collaborate with team members to maintain inventory and improve service levels.