Customer Ops Leader: Elevate Service & Revenue

Hertz; Jackson (MS); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Up to 40% off the base rate of any std

Paid Time Off

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Job summary

The Hertz Corporation, based in Jackson, MS, is seeking a Customer Operations Manager to lead front-line customer operations, drive revenue, and ensure exceptional service. This role directs processes and teams to maximize efficiency, culture, and performance in a fast-paced environment.

Ideal candidates have 1–3 years in customer service or operations, strong communication, and the ability to manage a diverse team. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• 1-3 years’ experience in Customer Service or Operations.
• High School Diploma required; Bachelor’s Degree preferred.
• Proficient with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to lead and develop a diverse, high-performing team.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer Service

Operations

Leadership

Communication

Team motivation

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

The Hertz Corporation, based in Jackson, MS, is seeking a Customer Operations Manager to lead front-line customer operations, drive revenue, and ensure exceptional service. This role directs processes and teams to maximize efficiency, culture, and performance in a fast-paced environment.

Ideal candidates have 1–3 years in customer service or operations, strong communication, and the ability to manage a diverse team. A high school diploma is required, with a bachelor’s degree preferred.