Customer Operations Lead - Revenue & Service Excellence

Hertz; Louisville (KY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

401(k) employer matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Discounts

Job summary

Hertz is seeking a Customer Operations Manager in Louisville, KY to lead front‑line customer service and revenue‑driving operations. You will direct frontline teams, optimize processes, and ensure a high‑level customer experience across the location.

The role emphasizes leadership, collaboration, and strategic execution in a fast-paced environment. The position requires 1–3 years in customer service or operations, a high school diploma (Bachelor’s degree preferred), and strong communication and

Qualifications

• 1–3 years in Customer Service or Operations; familiarity with car rental, hospitality or tourism.
• High School Diploma required; Bachelor's degree preferred.
• Proficient in Microsoft Office.
• Ability to collaborate with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Ability to lead and develop a diverse, high‑performing team.
• Strong decision-making and problem-solving abilities.
• Ability to work in a fast-paced, ambiguous environment.

Responsibilities

• Lead daily customer operations and revenue generation for assigned function.
• Support processes to meet customer expectations and align sales methods.
• Resolve customer issues to ensure a positive experience.
• Drive sales process to create value-added solutions (VAS).
• Promote productivity improvements and enforce Standards of Work (SOW).
• Communicate effectively to engage employees and drive results.
• Conduct timely performance evaluations.
• Participate in recruiting as required.
• Provide updates and indicators to management.
• Maintain administrative duties per policy.

Skills

Customer Service

Operations

Communication

Leadership

Collaboration

Decision Making

Problem Solving

Change Management

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager in Louisville, KY to lead front‑line customer service and revenue‑driving operations. You will direct frontline teams, optimize processes, and ensure a high‑level customer experience across the location.

The role emphasizes leadership, collaboration, and strategic execution in a fast-paced environment. The position requires 1–3 years in customer service or operations, a high school diploma (Bachelor’s degree preferred), and strong communication and