Customer Operations Lead — Grow Revenue & CX

Hertz; Northern (KY); Hybrid; USD 56,000 - 74,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Hertz is seeking a Customer Operations Manager to lead front‑of‑the‑house processes, drive revenue, and oversee a team focused on delivering outstanding customer service. This role requires strong leadership, clear communication, and a drive to maximize efficiency in a fast‑paced environment.

The position emphasizes collaboration with sales and operations, ongoing performance feedback, and adherence to standards of work.

Qualifications

• 1–3 years’ experience in customer service or operations.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and collaboration skills; ability to lead a team.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, ensuring alignment of sales methods.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Champions productivity improvements via employee involvement and accountability; ensures Standards of Work are followed.
• Engages in effective communication plans to build employee engagement and achieve business results.
• Conducts timely and constructive performance evaluations where applicable.
• Participates in recruiting processes as required.
• Provides management with updates and indicators as requested.
• Keeps all administrative duties current per company policy.

Skills

Customer service

Operations

Communication

Leadership

Microsoft Office

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager to lead front‑of‑the‑house processes, drive revenue, and oversee a team focused on delivering outstanding customer service. This role requires strong leadership, clear communication, and a drive to maximize efficiency in a fast‑paced environment.

The position emphasizes collaboration with sales and operations, ongoing performance feedback, and adherence to standards of work.