Customer Operations Leader | Revenue Growth & Service

Hertz

Latham (NY)

On-site

USD 56,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Discounts & Park Tickets

Job summary

The Hertz Corporation in New York is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue generation. You will direct frontline teams, ensuring operational efficiency while maintaining a positive culture and meeting budgets and safety standards.

This role emphasizes strong communication, leadership, and the ability to drive process improvements in a fast-paced environment.

Qualifications

1-3 years of experience in Customer Service or Operations; hospitality or tourism background preferred.
Strong communication and collaboration with internal and external stakeholders.
Ability to lead a diverse, high-performing team and drive process improvements.

Responsibilities

Responsible for daily customer operations and revenue generation for their assigned function.
Leads and supports processes to meet and exceed customer expectations and align sales methods.
Resolves customer issues to ensure a positive experience.
Drive sales processes focused on value-added solutions (VAS).
Champions productivity improvements and ensures adherence to Standards of Work (SOW).
Engages in effective communication to build employee engagement and achieve results.
Performs performance evaluations and participates in recruiting as needed.
Provides management with updates and indicators as requested.