Customer Operations Leader - Drive Revenue & Service

Hertz; New York (NY); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Discounts on Rentals

Paid Time Off

Health/Dental/Vision

401(k) matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Discounts on Park Tickets

Job summary

Hertz is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue initiatives. This role directs frontline teams, collaborates with the Senior Manager when needed, and seeks maximum efficiency, customer satisfaction, and strong communication across the location.

Key emphasis lies on leadership of a customer operations team, budget awareness, vendor relations, and maintaining a positive employee culture while ensuring safety and performance across the

Job description

Hertz is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue initiatives. This role directs frontline teams, collaborates with the Senior Manager when needed, and seeks maximum efficiency, customer satisfaction, and strong communication across the location.

Key emphasis lies on leadership of a customer operations team, budget awareness, vendor relations, and maintaining a positive employee culture while ensuring safety and performance across the