Customer Operations Leader: Drive Revenue & Service

Hertz; Hanover (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Up to 40% off Hertz Rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Discounts – Theme Park Tickets, Gym

Job summary

Hertz is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue growth at our U.S. locations. The role directs frontline teams and partners with the Senior Manager to maximize performance through strong leadership and clear communication.

You’ll own daily operations, resolve issues, drive the sales process, and ensure adherence to standards. The manager will participate in recruiting, provide updates, and foster an engaging, high-performing culture

Qualifications

• 1–3 years' experience in Customer Service or Operations.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and collaboration with internal/external stakeholders.

Responsibilities

• Lead daily customer operations and revenue generation for assigned function.
• Drive processes to meet/exceed customer expectations and align sales methods.
• Resolve customer issues and ensure a positive experience.
• Proactively drive sales processes for value-added solutions (VAS).
• Promote productivity improvements and adherence to Standards of Work.
• Develop effective communication plans to boost employee engagement.
• Conduct timely performance evaluations and contribute to recruiting.
• Provide management with updates and performance indicators.
• Maintain administrative duties per company policy.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Stakeholder collaboration

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Hertz is seeking a Customer Operations Manager to lead front-of-house processes, customer service, and revenue growth at our U.S. locations. The role directs frontline teams and partners with the Senior Manager to maximize performance through strong leadership and clear communication.

You’ll own daily operations, resolve issues, drive the sales process, and ensure adherence to standards. The manager will participate in recruiting, provide updates, and foster an engaging, high-performing culture